Contact Us

For all customers, large and small, the same high standards of refrigeration and air conditioning engineering are consistently upheld and the friendly personal attention of enthusiastic staff never varies.

Speak to any member of our team, wherever you are and they will be pleased to help.

Meet The Team

Key People

Senior Management

Sarah-Jane is an experienced Chartered Accountant, leading our head office accounts team of Mark, Heather and Lisa, who provide primary finance functions for all the Pitkin & Ruddock service centres.
Sarah-Jane is the grand-daughter of one of the company founders, Derek Ruddock. Her professional skills help us to continue the good principles that our family business has been built upon.

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Sarah-Jane Ashford
Finance Director

Dean, like many of our employees, has worked within the organisation for many years. Originally a trainee engineer he has developed and ascended through the business to now head Operations. In his current role he supports the centre and service managers to ensure day to day operations are as efficient as possible. Dean also has responsibility for HSE, training and development and maintaining operational standards.

01502 563629
Dean Clackett
Operations Director

Damian has been in the industry for over twenty years and with Pitkin & Ruddock Ltd since 2001, initially joining our Bury St Edmunds team as an experienced electrical engineer. In 2002 Damian took on the challenge of further developing our Ipswich branch, starting out as Branch Manager then Ipswich Director, the resulting success has led to continued solid growth year on year. Damian now focuses on developing new markets, strengthening existing business and customer relationships across all of our centres in his role as Sales and Marketing Director.

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Damian Nunn
Sales & Marketing Director

Bishop's Stortford - Three Counties Refrigeration

Luke has been a part of our Bury St Edmunds engineering team for a number of years, he has now taken up a new challenge in his role as Three Counties Refrigeration Branch Manager, putting his practical knowledge and experience of our customers and their equipment to good use. This allows him to engineer the correct solutions to meet our customer's requirements, delivering value and reliability to support their businesses.

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Luke Chapman
Three Counties Refrigeration Branch Manager

Caroline is the first point of contact for our customers for Bury St Edmunds, Three Counties Refrigeration and surrounding areas. Caroline organises the day to day repair and maintenance activities of the branch to ensure an efficient and effective provision of services to our wide customer base.

01799 523800
Caroline Badcock
Three Counties Refrigeration Service Co-ordinator

Lowestoft Service Centre

As our Lowestoft Branch Manager Danny oversees the centre’s operations, carrying out project engineering activities to support the wide range of customers served by the Lowestoft centre. These include the marine and wind farm industries, high tech research parks, a wide variety of manufacturing sites, general commerce and the health sector. Danny, like many of our team has benefited from working in a ‘hands on’ engineering role with the company. This allows him to understand both the customer’s requirements and the practicalities of delivering the end product to the best possible standards.

01502 563629
Danny Gell
Lowestoft Branch Manager

As our Lowestoft Technical Sales Manager, Andrew supports the wide range of customers served by the Lowestoft centre ensuring the technical solution meets their needs. As a long-standing employee of Pitkin & Ruddock, and a member of the Institute of Refrigeration, Andrew uses his wealth of industry experience and knowledge to ensure the best engineered solutions are delivered to our clients.

01502 563629
Andrew Reeve
Lowestoft Technical Sales Manager

Colin has been in the refrigeration and air-conditioning industry for much of his working life, having been in his current role as the Lowestoft centre service manager for close to twenty years. Colin is the first point of contact for customers in Norwich, Lowestoft, Great Yarmouth and surrounding areas. He organises the day to day service and maintenance activities of his team of engineers.

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Colin Manning
Lowestoft Service Manager

Ipswich Service Centre

Mark started his career in the refrigeration and air-conditioning industry as an apprentice with Pitkin & Ruddock at our Ipswich centre. In a reasonably short time he progressed to leading installation teams on major projects and now uses his skills as a Technical Sales and Projects Engineer seeing projects through from original enquiry to customer delivery.

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Mark Cole
Ipswich Branch Manager

Richard is based at Pitkin & Ruddock's Ipswich Service Centre, he has a proven background in the service industry having worked locally in the commercial catering sector for many years both managing projects and overseeing service and maintenance activities for a wide variety of customers.

01473 740500
Richard Wakeling
Ipswich Technical Sales and Projects Engineer

Helen is the first point of contact for our customers in Ipswich, Colchester, Felixstowe and surrounding areas. Helen organises the day to day repair and maintenance activities of the branch to ensure an efficient and effective provision of services to our wide customer base.

01473 740500
Helen Flinter
Ipswich Service Co-ordinator

Amanda joined the Ipswich branch in April 2017 and assists with management of our existing and new maintenance contracts as well as being the first point of contact for our managed accounts throughout the East Anglia area. Having followed an extensive career within the commercial catering equipment sector since 1994 Amanda brings a wealth of experience to ensure that we uphold our high standards of quality service and maintenance to both new and existing customers.

01473 740500
Amanda Mower
Internal Sales & Maintenance Co-ordinator

Bury St Edmunds Service Centre

Les, like many of our management team, started with Pitkin & Ruddock as a service engineer, learning all aspects of our work before leaving to work for both national and large regional organisations. Les returned in the role of Technical Sales and Projects Engineer before quickly assuming the responsibilities of Bury St Edmunds branch manager. Les now uses his wealth of industry experience and technical knowledge to ensure the best engineered solutions are delivered to our clients.

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Les Mitchell
Bury St Edmunds Branch Manager

Bob started work with Pitkin & Ruddock as a service engineer at our Bury St Edmunds centre, having skills-sets in electrical, electronic and refrigeration. Bob soon progressed to become the centre service manager and has been the first point of contact for our customers in the Bury St Edmunds, Cambridge, Newmarket and surrounding areas for well over ten years.

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Bob Avery
Bury St Edmunds Service Manager


Mark is a relative new comer to Pitkin & Ruddock having joined the company during 2013. Mark has been working in finance and accountancy for over twenty five years in a variety of companies including an auction house, franchised motor dealerships and even worked in the head office of a major building society. Prior to joining Pitkin & Ruddock, Mark was working within the Refrigeration & Air-Conditioning industry and so brings us a wide range of skills and knowledge to support our finance function.

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Mark Lewis
Company Accountant

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