Contact Us

For all customers, large and small, the same high standards of refrigeration and air conditioning engineering are consistently upheld and the friendly personal attention of enthusiastic staff never varies.

Speak to any member of our team, wherever you are and they will be pleased to help.

Meet The Team

Key People

Senior Management

Bob has overseen and directed the business for over thirty years, building a solid foundation and maintaining sustained business growth. His background in general engineering, specifically refrigeration and air conditioning, combined with good business skills has ensured Pitkin & Ruddock are a strong and well respected SME in the refrigeration and air conditioning sector today.

Telephone:
01502 563629
Bob Ruddock
Managing Director

Sarah-Jane is an experienced Chartered Accountant, leading our head office accounts team of Mark, Heather and Lisa, who provide primary finance functions for all the Pitkin & Ruddock service centres.
Sarah-Jane is the grand-daughter of one of the company founders, Derek Ruddock. Her professional skills help us to continue the good principles that our family business has been built upon.

Telephone:
01502 563629
Sarah-Jane Ashford
Finance Director

Dean, like many of our employees, has worked within the organisation for many years. Originally a trainee engineer he has developed and ascended through the business to now head Operations. In his current role he supports the centre and service managers to ensure day to day operations are as efficient as possible. Dean also has responsibility for HSE, training and development and maintaining operational standards.

Telephone:
01502 563629
Dean Clackett
Operations Director

Damian has been in the industry for over twenty years and with Pitkin & Ruddock Ltd since 2001, initially joining our Bury St Edmunds team as an experienced electrical engineer. In 2002 Damian took on the challenge of further developing our Ipswich branch, starting out as Branch Manager then Ipswich Director, the resulting success has led to continued solid growth year on year. Damian now focuses on developing new markets, strengthening existing business and customer relationships across all of our centres in his role as Sales and Marketing Director.

Telephone:
01473 740500
Damian Nunn
Sales & Marketing Director

Lowestoft Service Centre

As our Lowestoft branch manager Andrew oversees the centre’s operations, carrying out technical sales and project engineering activities to support the wide range of customers served by the Lowestoft centre. These include the marine and wind farm industries, high tech research parks, a wide variety of manufacturing sites, general commerce and the health sector. As a long-standing employee of Pitkin & Ruddock, and a member of the Institute of Refrigeration, Andrew uses his wealth of industry experience and knowledge to ensure the best engineered solutions are delivered to our clients.

Telephone:
01502 563629
Andrew Reeve
Lowestoft Branch Manager

Colin has been in the refrigeration and air-conditioning industry for much of his working life, having been in his current role as the Lowestoft centre service manager for close to twenty years. Colin is the first point of contact for customers in Norwich, Lowestoft, Great Yarmouth and surrounding areas. He organises the day to day service and maintenance activities of his team of engineers.

Telephone:
01502 563629
Colin Manning
Lowestoft Service Manager

Danny has recently moved into a new role at Pitkin & Ruddock’s Lowestoft Service Centre, like many of our Technical Sales and Projects Engineering team has benefited from working in a ‘hands on’ engineering role with the company. This allows him to understand both the customer’s requirements and the practicalities of delivering the end product to the best possible standards.

Telephone:
01502 563629
Danny Gell
Lowestoft Technical Sales & Projects Engineer

Ipswich Service Centre

Mark started his career in the refrigeration and air-conditioning industry as an apprentice with Pitkin & Ruddock at our Ipswich centre. In a reasonably short time he progressed to leading installation teams on major projects and now uses his skills as a Technical Sales and Projects Engineer seeing projects through from original enquiry to customer delivery.

Telephone:
01473 740500
Mark Cole
Ipswich Branch Manager

Richard is based at Pitkin & Ruddock's Ipswich Service Centre, he has a proven background in the service industry having worked locally in the commercial catering sector for many years both managing projects and overseeing service and maintenance activities for a wide variety of customers.

Telephone:
01473 740500
Richard Wakeling
Ipswich Technical Sales and Projects Engineer

Helen is the first point of contact for our customers in Ipswich, Colchester, Felixstowe and surrounding areas. Helen organises the day to day repair and maintenance activities of the branch to ensure an efficient and effective provision of services to our wide customer base.

Telephone:
01473 740500
Helen Flinter
Ipswich Service Co-ordinator

Bury St Edmunds & Three Counties Service Centre

Les, like many of our management team, started with Pitkin & Ruddock as a service engineer, learning all aspects of our work before leaving to work for both national and large regional organisations. Les returned in the role of Technical Sales and Projects Engineer before quickly assuming the responsibilities of Bury St Edmunds branch manager. Les now uses his wealth of industry experience and technical knowledge to ensure the best engineered solutions are delivered to our clients.

Telephone:
01284 767579
Les Mitchell
Bury St Edmunds & Three Counties Refrigeration Branch Manager

Luke has been a part of our Bury St Edmunds engineering team for a number of years, he has now taken up a new challenge in his role as Technical Sales & Projects Engineer, putting his practical knowledge and experience of our customers and their equipment to good use. This allows him to engineer the correct solutions to meet our customer's requirements, delivering value and reliability to support their businesses.

Telephone:
01284 767579
Luke Chapman
Bury St Edmunds & Three Counties Refrigeration Technical Sales & Projects Engineer

Bob started work with Pitkin & Ruddock as a service engineer at our Bury St Edmunds centre, having skills-sets in electrical, electronic and refrigeration. Bob soon progressed to become the centre service manager and has been the first point of contact for our customers in the Bury St Edmunds, Cambridge, Newmarket and surrounding areas for well over ten years.

Telephone:
01284 767579
Bob Avery
Bury St Edmunds & Three Counties Refrigeration Service Manager

Caroline is the first point of contact for our customers for Bury St Edmunds, Three Counties Refrigeration and surrounding areas. Caroline organises the day to day repair and maintenance activities of the branch to ensure an efficient and effective provision of services to our wide customer base.

Telephone:
01284 767579
Caroline Badcock
Three Counties Refrigeration Service Co-ordinator

ACCOUNTS TEAM

Mark is a relative new comer to Pitkin & Ruddock having joined the company during 2013. Mark has been working in finance and accountancy for over twenty five years in a variety of companies including an auction house, franchised motor dealerships and even worked in the head office of a major building society. Prior to joining Pitkin & Ruddock, Mark was working within the Refrigeration & Air-Conditioning industry and so brings us a wide range of skills and knowledge to support our finance function.

Telephone:
01502 563629
Mark Lewis
Company Accountant

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